Frequently asked questions.

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  • General

    What is Hopscotch?

    Hopscotch is a self-service social media management platform by Blue Fidelity Inc. built to be fast, easy to use, affordable, and most importantly, to save you time!

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    How can Hopscotch benefit me?

    The answer is simple: Hopscotch will save you time!

    We noticed, like many others, that we were spending too much time doing the same thing over and over again on social media, and that most of this time was spent on repetitive tasks that could easily be automated – so we built Hopscotch.

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    What can I do with Hopscotch?

    Hopscotch allows you to easily:

    • Smart schedule posts, by setting up a smart queue to schedule for you.
    • Automate routine tasks, like setting up lists of recurring posts using custom rules which you set.
    • Add royalty-free images/GIFs to your posts by using a quick keyword search.
    • Visualize your social media progress over time and simply see the stats you want, such as your followers and following count over time.
    • Switch between social media services when viewing or managing these features in the dashboard.

    Some of Hopscotch’s other features include: team management, relationship management, scheduling posts down to the minute, bulk import and export, timeline views (posts, home feed, mentions, likes and public search), one-click hashtag searching with twitter, adding images from a link, multi-image posting, image editor, video optimizer, automating retweets, RSS posting using customizable rules, sending welcome messages to your new followers, URL Shortening using your Bitly account, and create even more automations using Hopscotch on IFTTT, Zapier, and more.

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    What social networks does Hopscotch support?

    Hopscotch offers support for:

    • Twitter profiles
    • Facebook profiles, pages and groups
    • LinkedIn profiles and companies
    • WordPress blogs
    • Instagram business profiles
    • YouTube channels
    • Pinterest profiles *

    * Pinterest is currently only available to Hopscotch developers and select partners, but should be available to everyone soon.

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    How safe is Hopscotch to use?

    Security and access to user data is of the highest importance to Hopscotch. We have been developing and testing Hopscotch with our business partners and our own business accounts since 2013.

    Our platform is secure and trusted. Social media networks including Twitter, Facebook, Instagram, LinkedIn, and YouTube, have thoroughly tested and reviewed Hopscotch.

    Hopscotch implements and maintains industry-standard security policies and procedures that align with the National Institute of Standards and Technology (NIST) cybersecurity framework. You can read more about our security practices in the Data Security section of our privacy policy.

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    How do I add my Instagram account through Facebook?
    1. Add your Instagram account to a new or existing Facebook Page by following the instructions provided by Facebook at: facebook.com/business/help/898752960195806 or help.instagram.com/399237934150902.
    2. Next, go to hopscotch.social/dashboard, click Add Account, and then in the Facebook tab, click Connect with Facebook.
    3. After you click “Okay” at the Facebook permission prompts, you will be presented with a list of Facebook Pages, Facebook Groups, and Instagram Accounts you can manage with Hopscotch. Just click on the Instagram account you want to connect to Hopscotch and you are good to go.
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    Is it free to sign up?

    Yes, it is completely free to sign up.

    You only need to upgrade to a paid membership plan if you want advanced features and priority support.

    We promise that our free features will remain free.

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  • Basics

    How do I switch to a different social media account?

    After you have added your social media accounts, it is easy to switch between them.

    1. If you are on a mobile device or tablet, open the right sidebar by clicking on the icon on the right side of the navbar at the top of the screen.
    2. On the right sidebar, click the title bar of the social network of the account you want to switch to (i.e. Twitter).
    3. Click on the social media account you want to switch to under that social network.
    4. The left sidebar menu will then change to pages/features available for that social media account.
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    How do I manage my social media account?

    Once you have switched to your social media account, the left sidebar menu contains the available pages/features available for that social media account.

    1. If you are on a mobile device, open the left sidebar by clicking on the icon on the far-left side of the navbar at the top of the screen.
    2. Click on menu item in the left sidebar to go to that page for the currently selected social media account.
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    How do I post from my social media account?

    Not all social networks let you post content outside of their website or app.

    For example, Facebook lets you post to your Facebook Page or Group but not your own personal timeline.

    To see if the account you added lets you post content from Hopscotch:

    1. If you are on a mobile device or tablet, open the right sidebar by clicking on the icon on the right side of the navbar at the top of the screen.
    2. On the right sidebar, click the title bar of the social network of the account you want to switch to (i.e. Twitter).
    3. Click on the social media account you want to switch to under that social network.
    4. If you are on a mobile device, open the left sidebar by clicking on the icon on the far-left side of the navbar at the top of the screen.
    5. Click on Timeline in the left sidebar.
    6. If you see a New Post button at the top of your timeline, you can click it to post with that account.
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    Where do I find the royalty-free images to post?

    When you are creating a post, you can search and add royalty-free images from Pixabay and Giphy by clicking on the icon located at the bottom left, and clicking on Add free image.

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  • Account

    How do I change my Hopscotch account picture?

    Hopscotch uses Gravatar.com to show account pictures. So make sure you create a Gravatar.com account (and use the same email you use for Hopscotch).

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    What if I forgot my Hopscotch account password?

    You can reset your Hopscotch password on the Forgot Password page. You will be emailed a link that will allow you to change your password to a new one without knowing the old one.

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    How do I enable login access for my social media account(s)?

    In order to Sign in with Twitter (or with any other social network) to Hopscotch, you will need to enable login access for those accounts. To enable login access, please follow the steps below.

    1. First, log in with your Hopscotch account email and password at the bottom of hopscotch.social/login.
    2. Click Manage Accounts in the top right drop-down menu of your dashboard.
    3. On the Manage Accounts page, click on the icon located to the top-right of the account you want to enable login access for.
    4. Click Enable Login Access on the drop-down menu that opens.

    To disable login access, follow the same steps above, except click Disable Login Access in the last step.

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    What does it mean when my social media account is disabled?

    When your social media account is disabled, any feature that posts or takes any action on that social media account will be paused until you re-enable that account. To disable a social media account, please follow the steps below.

    1. Log into your Hopscotch account at hopscotch.social/login.
    2. Click Manage Accounts in the top right drop-down menu of your dashboard.
    3. On the Manage Accounts page, click on the icon located to the top-right of the account that you want to disable.
    4. Click Disable Account on the drop-down menu that opens.

    To enable a social media account that is disabled, follow the same steps above, except click Enable Account in the last step.

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    Why did my social media account become unlinked from Hopscotch?

    You may find that some of your social media accounts become unlinked from Hopscotch periodically. For security reasons, some social networks require that you reconnect them once in a while.

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    How do I delete my account with Hopscotch?

    We are sorry to see you go! To completely delete your Hopscotch account and all associated data, please follow the steps below.

    1. Log into your Hopscotch account at hopscotch.social/login.
    2. Click Admin Settings in the top right drop-down menu of your dashboard.
    3. Scroll to the bottom of the page and click Delete Account on the right-hand side.
    4. You will then need to confirm that you would definitely like to delete your account by re-entering your password.

    Please keep in mind that deleting your Hopscotch account is permanent and will remove all of your stored data and accounts forever. Access to your social accounts and any personal data will be completely removed.

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  • Authentication

    What is two-factor authentication (2FA)?

    Two-factor authentication (2FA) allows users to add an additional layer of login security to their Hopscotch account. This additional authentication step requires you to provide both something you know, such as your Hopscotch password, and something you have, such as an authentication code from your mobile device.

    We recommend that all Hopscotch users enable 2FA to keep their account secure.

    Hopscotch offers the option to use either a security key (WebAuthn), like a YubiKey, or a Time-Based One-Time password (TOTP) mobile app for authentication, like Google Authenticator, or both. If you add both of these authentication methods to your account, you are initially prompted to log in with the security key, but can opt-out and use TOTP instead.

    We strongly recommend configuring multiple security keys and mobile app authentication. With multiple 2FA methods, you can still use 2FA if the primary key is unavailable or if working on a different device.

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    How do I add security key authentication (WebAuthn)?

    A security key offers an extra layer of security to your Hopscotch account using built-in software (Apple Touch ID, Android fingerprint, or Windows Hello) or hardware that connects to your computer through USB-A, USB-C, NFC, or Bluetooth. Security keys work with browsers that support the WebAuthn protocol.

    To enable two-factor security key authentication for your Hopscotch login:

    1. If using a hardware security key, plug it in to a USB port on your computer. If using a built-in authenticator, skip to Step 2.
    2. Next, log in to the Hopscotch dashboard.
    3. Click Admin Settings in the top right drop-down menu of the dashboard.
    4. On the left side menu, click the Authentication tab.
    5. Click Add on the Security Key Authentication card. *
    6. A dialog appears. Interact with your security key to add it to your Hopscotch account.
    7. Enter a name for the security key.
    8. Enter your Hopscotch password, then click Activate.
    9. Click Download, Print, or Copy to save your recovery code, then click Done.

    * If you do not see the Add button on the Security Key Authentication card, your browser does not support the WebAuthn protocol.

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    How do I add mobile app authentication (TOTP)?

    To enable two-factor mobile app authentication for your Hopscotch login:

    1. First, choose your preferred authentication app and download it on your mobile device (i.e. Google Authenticator or Authy).
    2. Next, log in to the Hopscotch dashboard.
    3. Click Admin Settings in the top right drop-down menu of the dashboard.
    4. On the left side menu, click the Authentication tab.
    5. Click Add on the Mobile App Authentication card.
    6. Scan the QR code with your mobile device in your authenticator app.
    7. If you cannot scan the QR code, click Can't scan the QR code? Get setup key to configure your authenticator app manually.
    8. Enter the six-digit code from your authenticator app.
    9. Enter your Hopscotch password, then click Activate.
    10. Click Download, Print, or Copy to save your recovery code, then click Done.

    You may need to reconfigure your mobile app authentication if you join a new organization or lose access to your mobile device. When you reconfigure your mobile app authentication, your previous TOTP codes are invalid.

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    What if I lose access to my two-factor authenticator(s)?

    After you enable two-factor authentication (2FA), you can still log in to your Hopscotch account by using your recovery code.

    When you use your recovery code to log in to your Hopscotch account, 2FA is automatically removed from your Hopscotch account, so you will need to set it up again.

    Store your recovery code in a safe place because it is the only way to log in to your Hopscotch account if you cannot use any of two-factor authenticators you added to your Hopscotch account.

    You may need to regenerate your recovery code if you lose your previous one. When you regenerate your recovery code, your previous recovery code becomes invalid.

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    How are backup codes different than my recovery code?

    When two-factor authentication (2FA) is enabled on your account, you can generate one-time use backup codes to use as a 2FA method. Backup codes and your recovery code are all single use codes. The difference is that when you use your recovery code to log in to your Hopscotch account, 2FA is automatically removed from your Hopscotch account, so you will need to set it up again. However, when you use a backup code, only that one code is removed from your Hopscotch account, and all other 2FA authentication methods on your Hopscotch account remain.

    Think of your recovery code as the last resort to regain access to your Hopscotch account if you cannot use any other 2FA authentication method to sign in.

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  • Integrations

    How do I shorten URLs?

    You can shorten URLs by going to your Hopscotch account's Integrations page and connecting your Bitly account.

    After your Bitly account is connected, a new Shorten URLs menu option will appear when creating a post.

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    Can I use Hopscotch with IFTTT?

    Yes, Hopscotch is now a Service on IFTTT. To connect Hopscotch via IFTT, visit ifttt.com/hopscotch.

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    Can I use Hopscotch with Zapier?

    Yes, Hopscotch is now an App on Zapier. To connect Hopscotch via Zapier, visit zapier.com/apps/hopscotch.

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    Can I use Hopscotch with Make (formerly Integromat)?

    Yes, Hopscotch is now an App on Make and Integromat. To connect Hopscotch via Make, visit make.com/integrations/hopscotch (or integromat.com/en/integrations/hopscotch for Integromat).

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    Is there a way to email posts to Hopscotch or an API?

    Yes, you can email posts to Hopscotch by connecting to the Hopscotch Service on IFTTT or Hopscotch App on Zapier, plus many more things.

    We do have an API, but do not have documentation on how to use it yet.

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    What does the daily limit for actions mean?

    We limit the number of daily actions (per social media account) for accounts on our free plan to help prevent people from using Hopscotch for spam and other unwanted/malicious activities.

    If you received the message, “You hit your plan's daily limit for actions on this account. Please try again tomorrow.”, you have two options: You can remove the limit right away by upgrading to any of our paid membership plans to get unlimited actions, or you can wait until it resets at midnight (Eastern Standard Time) the next day.

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  • Billing

    Are payments secure?

    At Hopscotch, we take payment card security extremely seriously. Every business involved in processing, storing, or transmitting credit card data must adhere to the Payment Card Industry Data Security Standards. Hopscotch has always been PCI compliant and that extends to all payments processed via our systems.

    All payments collected through Hopscotch are processed by Stripe, a PCI Level 1-certified service provider backed by both Visa and American Express. In connection with the processing of such payments, your financial information such as credit card numbers is provided directly to Stripe and never reach our servers. This approach makes sure that your card is processed safely and securely.

    Stripe is used by millions of businesses as their payment processor. This includes Amazon, Google, Spotify, Uber, Lyft, DoorDash, Postmates, TaskRabbit, Shopify, Salesforce, Airbnb, Kickstarter, Slack, Target, Yelp, and Facebook. In fact, 84% of U.S. adults have purchased something via Stripe. So, if you’re reading this, there’s a good chance you’ve already made a purchase via Stripe (even if you didn’t know it).

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    Are taxes included in the membership plan prices?

    Yes, taxes are included in all membership prices. The price you see is the price you are charged. There are no hidden fees or taxes added on later.

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    Where can I find my receipts?

    To view and download invoices, click Admin Settings in the top right drop-down menu of your dashboard and then click Billing on the left side menu. Scroll down to Billing history to view and download invoices for all of your payments.

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    What happens if I upgrade my plan?

    After an upgrade, you will be billed right away for the remaining time until the next renewal (the amount will be reduced with what you have already paid).

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    How do I downgrade my plan?

    Membership plans can be downgraded by visiting the Membership Plan page in the dashboard and clicking on Downgrade plan. After a downgrade, you will be billed at the next renewal date (unless you downgrade to our free plan of course).

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    How do I change or update my credit card?

    If you want us to start billing a different card or update information on your current card, please follow the steps below.

    1. Go to your Hopscotch account Billing page at hopscotch.social/dashboard#/account/billing.
    2. Click on Add Card and enter your new or updated card information.
    3. After you click on Save Card, your new card information will replace the previous one.
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    What if a payment was unsuccessful?

    If a payment was unsuccessful and you want us to retry billing your card, please follow the steps below.

    1. Go to your Hopscotch account Billing page at hopscotch.social/dashboard#/account/billing.
    2. Click on Add Card and enter your card information (even if it has not changed).
    3. After you click on Save Card, we will attempt to bill your card again.
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    What is Hopscotch's refund policy?

    We know that you’ll love Hopscotch, and we’re willing to back up our claims with a hassle-free 30-day money-back guarantee.

    To apply for a refund, contact us within the first 30 days of upgrading to a paid plan for the first time and provide a reason for your refund request so we can properly review and document your case.

    The Hopscotch guarantee lasts for exactly 30 days. For example, if you upgraded to a paid plan for the first time at 8 a.m. on July 1, you can contact Support any time before 8 a.m. on July 31 to claim a full refund. Your original payment method will be credited with the full amount you paid ASAP.

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    How do I cancel my plan?

    To cancel your membership plan, click Admin Settings in the top right drop-down menu of your dashboard and then click Billing on the left side menu. Click the button that says Cancel Membership Plan.

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    What happens when my plan is cancelled?

    After your membership plan is cancelled, your account will be downgraded to the free plan at the end of your billing cycle.

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    What happens when my plan is downgraded?

    After your membership plan is downgraded, your social media accounts, feature lists, and posts in Hopscotch will be disabled, starting from the most recent, until they do not exceed the quota for your new plan.

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  • Analytics

    Why can I only see the statistics for today in the graph?

    Statistics are gathered starting on the day when you add your social media account to Hopscotch. You can only see the statistics for the days that we gathered statistics.

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    How are the statistics gathered?

    Statistics are retrieved when you add your social media account to Hopscotch and then every 30 minutes thereafter. The maximum values for the day are saved for viewing in the analytics graph.

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  • Scheduling

    How does the Smart Queue work?

    A Smart Queue allows you to create settings for how to schedule posts added to it. Currently, you can set the following rules:

    • The number of minutes that must pass between the posts which are posted from this list.
    • The time of day when posts are sent out from this list.
    • The days of the week posts will be sent from this list.
    • The text to be added to the end of posts before they are sent. (Tags will be added until there is no room left.)
    • The percentage of randomness for the interval between posts. (i.e. if you set the Interval to 10 and Randomness to 20%, the interval between posts will be randomly selected between 8-10 minutes.)

    If you think of any other condition you would like added, please let us know.

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    Can I rearrange posts in my Smart Queue?

    Yes, you can move posts up or down in your Smart Queue by dragging the ' = ' symbol located on the far left of the post you want to move.

    You can also shuffle the order of all the posts in a Smart Queue by clicking Randomize (located near the top right of the page).

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    What happens to the posts in my Smart Queue when I change its settings?

    When you change the settings in your Smart Queue, all the posts in that Smart Queue will change to meet the conditions of the new settings, kind of like they were all removed and re-added with the new settings.

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    Can I schedule posts to repeat every day or week?

    Yes, you can do this by clicking Repeat when scheduling a post, or by creating a Recurring Posts List for more advanced options.

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    How are Recurring Lists different than repeating a scheduled post?

    If you want to send out a single post daily, weekly, monthly, or yearly; using the Repeat feature when scheduling a post is your easiest option. You can even set a custom interval for those periods, or choose the days of the week you want the post to repeat.

    If, however, you want more advanced options, such as sending out a different post each time from a list of posts or posting more frequently, you can do this (plus much more) by creating a Recurring Posts List on the Recurring Lists page in Hopscotch.

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    What is a Recurring Post List?

    A Recurring Posts List allows you to create a list of posts to send according to custom options. Currently, you can set the following rules:

    • The time of day when posts are sent out from this list.
    • The days of the week posts will be sent from this list.
    • The percentage of posts (starting from the end of the list) that the next sent post will be randomly selected from.
    • The minimum number of minutes that must pass between the posts which are posted from this list.
    • The minimum number of days that must pass before a post can be sent again.
    • The maximum number of times in a day in which posts will be sent from this list.
    • The text to be added to the end of posts before they are sent. (Tags will be added until there is no room left.)

    If you think of any other condition you would like added, please let us know.

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    How do I create a Recurring Post List?

    To create a Recurring Posts List…

    1. Click Recurring Lists to go to the Recurring Posts Lists page for the social media account that you want to set up recurring posts for.
    2. Click on Create New and enter a name for this list that will help you identify it later (i.e. Favorite Quotes).
    3. Select the Post Times for when you want posts in the list to be sent out.
    4. Next, set up the conditions to define exactly how and when posts in the list will be sent out.
    5. Then click on Save Settings to save your newly created list settings.

    You can now add posts to your list by clicking on the Add Post button.

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    How do I edit my Recurring Post List?

    In the Recurring Posts Lists page, you should see the name of the list you want to edit. To go to the page where you can add or edit posts in the list, just click on its name. To edit its settings, click on the icon to the right of its name. To delete the list and all of the posts in it, click on the icon to the right of its name.

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    How do I enable or disable a Recurring Post List?

    To enable or disable one of your Recurring Posts List, click on the toggle that looks like a light switch at the top right of the list's settings page, and then click on Save Settings button at the bottom of the page.

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    What does the Randomness Condition do?

    The Randomness condition allows you to send out posts in your Recurring Posts List in a random fashion. The Randomness number represents the random factor (percent) for selecting the next post to send out from the end of the list of posts.

    For example, with it set at 25 percent - if you had 100 posts in the list, the next post would be selected from the last 25 posts in the list. (The last posts meaning the posts sent the longest time ago.)

    If you set the Randomness to 100 percent, then the next post would be randomly selected from all posts in the list.

    Needless to say, any other condition you set up in your Recurring Posts List will be applied when selecting the next post.

    If you remove the Randomness condition, then the next sent post will be the last one in the list (the post sent out the longest time ago).

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    How frequently can recurring posts be sent out?

    Recurring posts can be sent out as often as every 10 minutes. If you want posts to be sent out less frequently, add the Minimum Interval condition to your Recurring Posts List settings with a value greater than 10 (minutes).

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    How do I change the time zone?

    To change the time zone that is used in your Hopscotch dashboard:

    1. First, click Admin Settings in the top right drop-down menu of your dashboard.
    2. Next, scroll to the middle of the page and select the Time zone you would like to use.
    3. Finally, click on the Save Settings button at the bottom of the screen.

    The only exception is with Smart Queue posts and Recurring posts. The Smart Queue lists and Recurring lists use the time zone that you set in their list settings in the Hopscotch dashboard.

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    How do I bulk import posts?

    You can bulk import Scheduled or Recurring posts by clicking on Import located near the top-right of the Scheduled page or the Recurring Posts Lists Items page. You can then select a CSV (Comma Separated Values) file to import.

    For Scheduled Posts, the format of the CSV file is the following, in this order:

    Scheduled date and time to post, Comma, Text to post wrapped in double quotation marks

    Then make a new line for the next post.

    For example:
    31/01/2021 17:03, "This is your first post."
    31/02/2021 18:03, "This is your next post."

    For Recurring Posts Lists Items, the format of the file is simply one post per line wrapped in double quotation marks.

    For example:
    "This is your first post."
    "This is your next post."

    Note: If the text you want to post contains double quotation mark(s), replace all double quotation marks with two double quotation marks together to escape them.

    For example, if you want to put double quotation marks around the word "first" in the previous example, the line in the CSV file would look like this:
    "This is your ""first"" post."

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    How do I bulk export posts?

    You can bulk export scheduled or recurring posts by clicking on Export located near the top-right of the Scheduled page or the Recurring Posts Lists Items page.

    You can also select which posts to export by clicking on Toggle Select and clicking on the posts you want to export before you click on Export.

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    How do I bulk delete posts?

    To bulk delete scheduled or recurring posts:

    1. Click Toggle Select located near the top-right of the Scheduled page or the Recurring Posts Lists Items page.
    2. Next, select the posts you want to delete by clicking on them, or click Select All located near the top-left of the page.
    3. Once you have selected the posts you want to delete, click Delete Items located near the top-left of the page.
    4. If you are sure you want to delete the posts you have selected, click Yes, Delete in the window that pops up.
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    Why was there an issue sending my scheduled post?

    If Hopscotch is unsuccessful at sending a scheduled post to your social media account's timeline, a few things will happen:

    • We will send you an email notification indicating which of your scheduled posts failed and the reason why. (See note below on toggling email notifications.)
    • In your Hopscotch dashboard, you will also see a icon located near the bottom-left of your post. You can click on it to learn why the post was unsuccessful.
    • If your post is a one-time scheduled post, it simply gets disabled.
    • If your post is a scheduled post that repeats, it simply gets rescheduled to the next time it is suppose to repeat.
    • If your post is part of a Recurring Posts List, it will act as though it was posted (in terms of when it is selected to be posted again from that list).
    • If your post is from an RSS Feed, Hopscotch will still attempt to post new items from your feed at the next check. However, feeds can become disabled after five consecutive failures.

    If you believe the issue is a bug in our system, please do not hesitate to create a support ticket so we can fix it.

    Note: If you wish to change whether we notify you about this and other issues, go to your Hopscotch account's Email Frequency Settings page, (un)check the box beside Alerts, and click Save Settings.

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    Why are my recurring items not posting?

    The most common reason for recurring items not being posted is that the item being posted is a duplicate of a previous post. Most social networks do not allow you to post content that is the same as your previous post, or any of your posts within the last 24 hours.

    Also, items in your Recurring Posts List will not be posted until 10 minutes after you create a new Recurring Posts List or update its settings. This allows you to tweak the list settings before it takes effect.

    Of course, if you believe this is not the case, please create a support ticket so we can look into it.

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  • Feeds

    Can I set up automatic posting from an RSS feed?

    Yes, you can do this by adding your feed to the Feeds page of your social media account in the Hopscotch dashboard. This allows you to post any new items from any RSS feed, according to custom options. Currently, you can set the following conditions:

    • RSS Feed URL
    • Hours between checks
    • Post the next article instead of the latest one.
    • If the feed contains an image, send it with the post.
    • Include the article description in the post, even if the post is over 83 characters before.
    • Text to be added to the top of posts before they are sent.
    • Text to be added to the bottom of posts before they are sent.
    • Hashtags to be added to posts before they are sent.

    If you think of any other condition you would like added, please let us know.

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    What does the Post Next Article Condition do?

    The Post Next Article condition determines which article to post if there is more than one new article since the last time we checked your feed.

    If you add the Post Next Article condition, the article that comes right after the last one we posted is selected instead of the newest article in your feed.

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    How is the Add Hashtags Condition different than the Append Text Condition?

    If the post contains the hashtag (without the "#"), a "#" is added to it in the post text.

    If the post does not contain the hashtag (without the "#"), the hashtag is added to the bottom of the post, if there is room left.

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    How often are feeds checked for new items?

    Normally we check a feed every 15 minutes. If you prefer that we check less often, you can add the condition to select how many hours between checks.

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    How is a feed item converted into a post?

    The feed item is first converted from HTML to text. If the More Text condition is added, or the title of a feed article, including the prepended message, is fewer than 84 characters, Hopscotch will also include the article description in the post. If the RSS text and title exceed max characters allowed for the social network you are posting to, it will be truncated with "…" in the post.

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    Why is my feed disabled?

    Feeds can become disabled if Hopscotch searches for new content and experiences five consecutive failures, such as being unable to reach the server, or being unable to validate the content of the feed. To give your server time to recover, after each failure the interval that we next check your feed is increased by 15 minutes, until a success check is processed.

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    How do I enable or disable a feed?

    To enable or disable one of your RSS feeds, click on the toggle that looks like a light switch at the top right of the feed's settings page, and then click on Save Settings at the bottom of the page.

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    I added my feed so why hasn't anything been posted?

    Content already pulled into an RSS feed before it is connected to Hopscotch will not be retroactively published.

    New items must have a publish date newer than anything posted from the last interval.

    New items also must have a different title and different GUID or Hopscotch will think they are the same post and ignore the article.

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  • Relationship Management

    What does the relationship management feature offer?

    Our relationship management feature tracks your followers and the users you follow, allowing you to view different types of relationships as well as when they happened. For example, for Twitter, you can view the following types of relationships:

    • Users you are following
    • Users you unfollowed
    • Users you are following that are not following you
    • Users following you
    • Users that unfollowed you
    • Users that are following you that you are not following
    • Users you are following that also follow you

    The relationship management feature is available for all paid plans.

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    How often are relationships updated?

    We update your relationships with the current information from social media approximately every 15-30 minutes.

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    Can you track my relationships if I have millions of followers?

    Yes, we track your relationships even if you have millions of followers or users you follow.

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  • Retweet

    Can I automatically retweet tweets?

    Yes, you can do this by creating a Retweet group. This allows you to automatically retweet tweets according to custom options. Currently, you can set the following conditions:

    • Terms to retweet (#hashtags, @mentions, keywords, phrases).
    • Whether to retweet just your followers, people you follow, or everyone.
    • An exact phrase that tweets must contain.
    • Keywords that tweets must not contain.
    • The maximum number of times in an hour to retweet.
    • Only retweet one tweet per user within an hour(s) period.
    • Do not retweet users blocked by any of your accounts.
    • Tweets must not be in reply to another tweet or user.
    • Tweets must not contain a quoted tweet.
    • Do not retweet possibly sensitive tweets.
    • Tweets must not contain explicit language.
    • The maximum number of hours ago of tweets.
    • The minimum number of days ago of tweets.
    • The minimum amount of times a tweet must have been retweeted.
    • The minimum amount of times a tweet must have been favorited.
    • The maximum number of hashtags allowed in the tweet.
    • The maximum number of mentions allowed in the tweets.
    • The maximum number of URLs allowed in the tweets.
    • The minimum number of followers a user must have.
    • The maximum ratio of friends-to-followers of a user.
    • The minimum number of days ago an account must have been created.

    If you think of any other condition you would like added, please let us know.

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    How do I auto-retweet tweets from specific users?

    You can automatically retweet tweets from specific users by using Twitter's Standard Search Operators.

    For example, if you want to retweet tweets from @HopscotchSocial and @BlueFidelity, under Retweet Terms, you would type in:
    from:HopscotchSocial OR from:BlueFidelity

    You can also auto-retweet users belonging to a specific Twitter list. For example, to auto-retweet tweets from members of our list called Retweet Groups, you would type in:
    list:HopscotchSocial/Retweet-Groups

    Or you can just use the list number, like this:
    list:1261440691663765504

    To see more operators and examples of advanced search queries, click here.

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    How do I limit and fairly distribute auto-retweets among users?

    Add the One Per User condition to prevent auto-retweeting a specific Twitter profile more than once in a given time, and to fairly distribute auto-retweets among Twitter profiles. When you add this condition, our system will keep track of the people you have retweeted and when they were retweeted so that one user will not get any more auto-retweets than anyone else.

    If you do not add the One Per User condition, the tweets to auto-retweet will essentially be randomly selected, and a specific Twitter profile may get more auto-retweets than other users.

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    What does the number refer to beside Auto Retweet in the membership plans?

    The number beside Auto Retweet in the membership plan refers to how many retweet settings you can create.

    For example, if you want to retweet every time someone uses the hashtag "#hopscotch", it would count as 1.

    This number is also per account, so if you add 2 twitter accounts, you can set up 10 retweet settings for each twitter account if 10 is the limit for your plan.

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    How many retweets do I get for my plan?

    The number of auto-retweets is the same for every paid plan, which is roughly 4-8 retweets every 15-30 minutes.

    We set a maximum limit on retweets because we found that if accounts retweet more often, Twitter treats them as spam.

    Retweets are also spread out over a 15-30 minute period.

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    Can I auto-retweet just my followers, if I have millions of followers?

    Yes, if you specified to retweet only your followers - we will retweet your followers, and even your new followers, and even if you have millions of followers. The same applies if you specify to retweet only users you follow.

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    Why are my terms not auto-retweeting?

    The first time you create settings to auto-retweet terms, or if you update your auto-retweet settings, it can take anywhere up to 30 minutes before you see the auto-retweets begin. After this period, retweets will happen steadily.

    We also have some restrictions on who will be auto-retweeted in order to prevent spam. These restrictions appear on recently created twitter accounts, accounts with little to no followers, and accounts following an excess number of users in comparison to the amount of people following them.

    Of course, if you believe this is not the case, or wish us to change any of these restrictions, please create a support ticket and let us know.

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  • Message

    Can I automatically welcome new twitter followers?

    Yes, you can automatically welcome new twitter followers by visiting the Message page for your Twitter account in the Hopscotch dashboard.

    Once you set the customized message you want to use and enable this feature, new followers will automatically get a welcome tweet.

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    Can I send a welcome message as a private message?

    This feature will be available soon. Private messaging management is currently under development and will be added to the Hopscotch dashboard.

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    When will Hopscotch have private messaging management?

    Once we have thoroughly beta tested our current features, we will introduce private messaging management.

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  • Team Management

    Can I grant someone else access to my social media account(s)?

    Yes, you can grant access to your social media account(s) with our Team Management feature. With team management you can do the following:

    • Add any desired team members.
    • Decide exactly what social media account(s) they will have access to.
    • Change the level of permissions you grant.
    • Revoke permissions of a team member at any time.
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    What exactly can a team member do?

    Team members have no access or control of your main Hopscotch account. They will only be able to access and perform actions on the social media account(s) you grant them permission to use. When you grant them permission to use your social media account(s), these accounts will show up in their Hopscotch dashboard. However, they will not be able to enable/disable, link/unlink, or grant login access to any of your social media accounts. Basically, they cannot perform any action you can perform on the Manage Accounts page with any of your social media accounts you share with them.

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    What if a team member is on the free plan?

    The features of your membership plan (the team's admin) will be reflected on the social media accounts you share with team members. It does not matter what type of plan they have. In other words, if a team member is on the free plan, they will have access to the same features that you have with the social media account(s) you share with them. Also, the social media account(s) that you share with them will not count towards their membership plan's social media account limit.

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    How do I add a team member?

    To add someone as a team member:

    1. Go to the Team Management page in the Hopscotch dashboard.
    2. Click on the Add Team Member button near the top left of that page.
    3. On the screen that appears, type in the name and email address of the person you want to add as a team member.
    4. Next, set the permissions on each social media account you want to grant them access to.
    5. Finally, click on the Save Team Member button at the bottom of the screen.

    They will see a notification in their Hopscotch dashboard and will be asked to confirm that they want to join your team.

    They will also be sent an email, notifying them that you want to add them as a team member. (If they do not already have an account with Hopscotch, they will be given a link to create one.)

    You will receive an email notifying you if they accept or decline your request.

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    How do I change the name or permissions of a team member?

    If you wish to change the name and/or social media account(s) you are sharing with a team member, you can easily do so at any time by first going to the Team Management page in your Hopscotch dashboard. Under Team Members, you should see the name of the team member you want to edit. First, click on the icon to the top right of the team member's name, and then on Edit Team Member. You can then change the team member's name and permissions on the screen that appears. Finally, click on the Save Team Member button at the bottom of the screen and the changes will take effect immediately.

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    How do I remove a team member?

    If you no longer wish to share your social media account(s) with a user, you can easily remove them as a team member at any time on the Team Management page in your Hopscotch dashboard. Under Team Members, you should see the name of the team member you want to remove. First, click on the icon to the top right of the team member's name, and then on Remove from Team. Finally, click on the Remove button in the confirmation dialog that pops up.

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    How do I accept an invitation to join someone else's team?

    If you have been invited to join another user's team, you will see a Team Membership Pending message at the top of the Team Management page in your Hopscotch dashboard. Click on the Accept link and then on the Accept button in the confirmation dialog that pops up.

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    What happens when I accept an invitation to join a team?

    When you accept an invitation to join someone else's team, you will be added as one of their team members. That will only allow them to share their social media accounts with you, and not the other way around. In other words, they will not have access to any part of your Hopscotch account, including any social media accounts you have added to your Hopscotch dashboard (now and in the future). In order to share your social media account(s) with them, you would have to add them as a team member on your Hopscotch account.

    After you accept an invitation to join someone else's team, the social media account(s) that have been shared with you will show up in your Hopscotch dashboard. For these account(s), you will have access to the same membership plan features as the person who invited you to join their team.

    Also note, the social media account(s) that have been shared with you will not count towards your membership plan's social media account limit.

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    How do I leave a team that I am a member of?

    If you no longer want to be part of a team, you can easily remove yourself as a team member at any time on the Team Management page in your Hopscotch dashboard. Under Team Memberships, you should see the name of the team you want to leave. First, click on the icon to the top right of the team's name, and then on Leave Team. Finally, click on the Remove button in the confirmation dialog that pops up.

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  • Email Notifications

    How do I change the types of emails I receive from Hopscotch?

    You can select which types of emails you want to receive on the Email Frequency page in your Hopscotch dashboard.

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    Why do I receive an email from Hopscotch when I log in?

    Hopscotch sends you an "Account Login Notice" email when your email address and password are used to log into the Hopscotch dashboard on a new location, device, or browser. This is so you can be aware if your password was compromised and someone else is signing into your account. However, if you do not wish to receive this type of email alert, uncheck the box beside Logins on the Email Frequency page in your Hopscotch dashboard, and then click on Save Settings.

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  • Affiliate Program

    What is the Hopscotch Affiliate Program?

    We want to reward people for referring others to us, so what better way than paying you 30% of all earnings from people you send our way. This means a 30% commission each month per referred user’s paid membership plan. We would rather pay you 30% for each referral, than pay for advertisements. This way you receive the benefits from any membership plan in conjunction with financial reimbursements for your efforts when you refer paid users to us. You can refer your family, friends, followers, etc. and even create your own marketing strategies though a podcast, blog, channel and/or website, etc. Yes, 30% does seem like a lot. However, this allows our team to devote resources for developing additional features for this app, instead of focusing our efforts on marketing. Besides, you are probably better at marketing than we are, thus the 30% will be well spent. So, join the Affiliate Program, and see where it takes you.

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    How does the Affiliate Program work?

    In order to track people that you refer to our service, they'll need to visit Hopscotch by using a URL that contains your unique Referral ID. Your Referral ID is then saved in their browser for 60 days. If they sign up for a Hopscotch account within this 60-day period, their signup is attributed to you, for life. Meaning, any payments they make towards a membership plan will earn you 30% commission, recurring and forever.

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    Do I get 30% commission for every monthly payment made by people I refer?

    Yes. After someone signups up for a Hopscotch account, you will earn 30% commissions for every payment they make towards a membership plan, forever!

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    Do I have to have a Hopscotch account to be an affiliate?

    Yes, but you don't have to use other Hopscotch features besides the Affiliate Program, and you only need a free Hopscotch account. Just signup for a Hopscotch account, verify your email, create a Referral Link, and you're good to go!

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    How do I create my Referral ID?

    To create your Referral Link:

    1. Go to the Affiliate Program page in the Hopscotch dashboard.
    2. Click on the Create My Referral Link button.
    3. In the window that pops up, enter the Referral ID you want to use.
    4. Finally, click on the Create Link button at the bottom of the window.
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    What name should I give my Referral ID?

    You can make your customized Referral ID any name you want to appear in this link to our website, as long as it hasn't already been used by another affiliate. For example, you may want to use your first name, last name, business name, or one of your social media screen names. Referral IDs can be any combination of letters, numbers, and hyphens, and must be between 5-15 characters in length.

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    How do I test my Referral Link?

    To test your Referral Link, open the link in a new incognito browser window, and then go to or refresh your Affiliate Dashboard page; you should see the number above Visitors increase at the top of that page. You can also click on Reports at the top of that page to see your updated stats.

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    Why can’t I see my sign-ups and/or rewards?

    Our tracking is based on browser storage, so if the user used a different browser/device from the visit to sign up, they cleared their browser storage, used incognito, or the user signed up 60 days after they clicked on your Referral Link, the referral won’t be tracked anymore.

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    Can I refer anyone?

    The aim of the Affiliate Program is to encourage affiliates and ambassadors to spread the word about our product(s), not to get discounts. You are allowed to refer almost everyone. The only people you are not allowed to refer using your Referral Link are:

    • Yourself.
    • The company you work for.
    • Someone you add as a team member, or someone you become a team member of (under the Team Management feature of Hopscotch).

    Everyone else, such as your friends, family, or followers are fair game!

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    Are there any rules I need to follow when using my Referral Link?

    You can read the full list of rules and terms in your Affiliate Agreement.

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    Where can I see reports and statistics about my referral performance?

    You can see reports on your referral performance by going to your Affiliate Dashboard, and clicking on Reports at the top of that page.

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    How do I get paid?

    We currently only support payouts via PayPal. Make sure you add the email address of the PayPal account you want us to send your commission payouts to.

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    Why do I have to add my PayPal account/email?

    You need to add your PayPal email address because this is where we will send your payouts to. If you enter an email that isn't associated with a PayPal account, PayPal will email you to create an account when we send you a commission payout.

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    What is the holding period on commissions?

    To ensure payments are successful before we payout commissions, we place a hold on commissions earned for 60 days.

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    Why haven't I received a payout yet?

    At the 1st of every month, our system sends us payouts to approve if they meet the following conditions:

    • The affiliate has added a PayPal account to send money to.
    • The commissions have passed the 60 holding period.
    • Those commissions total at least $50 USD.
    • Those commissions are from at least 2 different customers.

    After all of those conditions are met, it may take us up to a few weeks to approve everyone's payouts, and transfer the money to PayPal.

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    What is the purpose of adding a Referral Link with a Campaign Name?

    You can add a campaign name to your Referral Link to A/B test different strategies and see how they perform on the reports page under Top 10/Campaigns.

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    Why did my Referral ID/Link disappear in the address bar?

    Don't worry, this is on purpose so the URL in the browser's address bar looks pretty, but rest assured, your Referral ID is saved in the user's browser before it is removed.

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    Can I change my Referral ID?

    Yes, but keep in mind that although you won't lose anyone who has previously signed up using your old Referral ID/Link, any future signups using your old Referral ID/Link will no longer be attributed to you. Make sure you replace old links with the new ones everywhere after you change it.

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    Why if I am not receiving commissions for someone I referred?

    Unfortunately, if you referred someone and they didn't use your Referral Link, or for some other reason, a referral isn't being attributed to you, we cannot manually link their account to yours as a referral. The only way to receive commissions from them in the future, is to have them delete their Hopscotch account, then use your Referral Link to sign up to Hopscotch again.

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    Can I get a Vanity Referral Link?

    Yes, you can get a Vanity Referral Link (i.e. hopscotch.social/YourVanityName) if you're expecting a large amount of referrals (i.e. advertising on a popular podcast/blog/channel/website), or if you've already referred a lot of customers. If this applies to you, contact us and we will set it up for you.

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  • Other

    Do you have an uptime guarantee?

    Yes, we have a 99.9% uptime guarantee.

    Our infrastructure is built to provide 100% uptime without unforeseen circumstances. During server upgrades, maintenance or simple reboots, requests and services are automatically moved to our other servers without any downtime or interruption of services.

    However, since our services rely on the uptime of third-party services not under our control, our uptime guarantee does not include the downtime of those services.

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    How do you decide what feature to add next?

    We decide what feature will be added next based on the number of people requesting that feature and the membership plan of the people requesting it. So, if you want us to add a new feature to Hopscotch to make your life easier, please let us know by submitting a Feature Request in the Hopscotch dashboard.

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    Where do I get help if my questions are not answered here?

    The best place to get help is to create a support ticket in your Hopscotch dashboard. Someone from the Hopscotch team will get back to you during normal business hours: Monday through Friday 9:00 a.m. - 5:00 p.m. EST.

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    Where can I find the latest updates for Hopscotch services?

    The best place to find the latest updates for Hopscotch services is on our Twitter feed at twitter.com/HopscotchSocial.

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    Why the name Hopscotch?

    Good question! We chose the name Hopscotch for two reasons:

    1. Our dashboard allows you to “hop” between your social media accounts effortlessly.
    2. Hopscotch is the name of a much-loved game that is easy to learn. We strive every day to make our social media management platform as easy to learn and use as possible.
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